All Your Burning Questions, Answered (With Extra Caffeine)

We strive to provide you with all the answers and information you need to fully enjoy our exceptional coffee experience. We understand that you may have questions about our brand, our unique coffee-making methods, and the various formats and blends we offer. That's why we've compiled this comprehensive list of frequently asked questions to address any queries you may have.


Please note that all promotional codes are case-sensitive. Promotions cannot be combined. The product must be included in the promotion to be eligible.

We can cancel your order only if it has not been processed yet. You can call our customer care number (+1 201-853-9286) for cancellation requests.

Unfortunately we are not able to modify orders. We can cancel your order if it has not been already processed.

If you received a damaged item, contact us through our contact form; include in your message the order number and a photo of the damaged product.

No, we only accept credit card and PayPal payments.

Returns are possible only if the package is unopened.


You can manually delay your order for up to 60 days by logging into your account, accessing your subscription page and clicking on 'manage'.

You can cancel your subscription within 14 days from order placement by contacting Tostini Customer Service.

Yes you can do it by accessing the subscriptions section in your personal account area.

You need a valid email address, a credit card and you must agree with our terms of sale.


All our blends are Kosher; you can email us and request the Kosher certificates.

All our blends are Halal; you can email us and request the Halal certificates.

All our packages are fully sealed when shipped by our warehouse. The puffiness has nothing to do with the freshness and the integrity of the product inside.

Our coffee is produced in facilities that exclusively make coffee.

There is no gluten in any of our products, but we cannot guarantee full gluten-free contact along the supply chain.

Tostini BIO contains 100% beans grown on certified sustainable farms.


You are welcome to access our contact page if you have any questions. We can arrange a personalized plan to match your needs.

We aim to offer the most suitable solutions to all consumers and clients. We appreciate your interest, please contact us via contact form.