Refund policy

This Refund Policy ("Policy") governs the refund process for products purchased from Tostini Caffe USA Inc. ("we," "us," or "our") through our website. Please read this Policy carefully before making a purchase. By placing an order on our website, you agree to the terms and conditions outlined in this Policy.

  1. Eligibility for Refunds a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@tostini.us within 48 hours of receiving the item. We may request additional information or photographic evidence to assess the situation. We will work with you to provide a replacement product or issue a refund. b. Order Cancellation: If you wish to cancel an order, please contact us at info@tostini.us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a refund. However, if the order has already been shipped, the return process will apply (as outlined in Section 2). c. Unopened and Unused Products: We accept returns and offer refunds for unopened and unused products within 15 days from the date of purchase. To be eligible for a refund, the product must be in its original packaging and in the same brand new condition as when you received it.

  2. Return Process for Damaged or Defective Products and Unopened/Unused Products a. Contact Us: To initiate the return process for a damaged or defective product or an unopened/unused product, please contact our customer service team at info@tostini.us. Provide your order details and a clear description of the issue. b. Return Authorization: If the return is approved, we will provide you with a return authorization number (RMA) and detailed instructions on how to return the product. c. Packaging: Please ensure that the product is securely packaged in its original packaging or suitable packaging to prevent any further damage during transit. For unopened/unused products, the packaging must be sealed as if it is brand new and not used. d. Return Shipping: The cost of return shipping for damaged or defective products will be covered by us. We will provide you with a prepaid shipping label or arrange for a carrier pickup. For unopened/unused products, the cost of return shipping will be the responsibility of the customer. e. Refund or Replacement: Upon receiving and inspecting the returned product, we will process a refund to the original payment method or send a replacement product, depending on your preference and product availability.

  3. Refund Timeframe a. Once we receive the returned product, we will initiate the refund process. Please allow a reasonable time for the refund to be processed and reflected in your account. The timeframe for the refund to be credited may vary depending on your financial institution.

  4. Contact Us If you have any questions or concerns about our refund policy, or if you require further assistance, please contact us at:

Tostini Caffe USA Inc. Address: 1030 Salem Rd, Union, NJ 07083-0708 Email: info@tostini.us

Thank you for choosing Tostini Caffe USA Inc. We strive to provide high-quality products and excellent customer service.